Introduction: iHypnosis™ College is dedicated to providing high-quality training services. We recognize the importance of feedback and value the opportunity to address concerns and complaints. This policy outlines the procedures for submitting and addressing complaints in a fair, transparent, and timely manner.
Scope: This policy applies to all individuals associated with iHypnosis™ College, including students, staff, contractors, and other stakeholders.
Definition of a Complaint: A complaint is defined as an expression of dissatisfaction with iHypnosis™ College or its services, where a response or resolution is expected.
Submission of Complaints:
- Informal Resolution:
- Individuals are encouraged to resolve issues informally whenever possible, by discussing concerns with the relevant staff or supervisor.
- Formal Complaint:
- If the issue remains unresolved, a formal complaint can be submitted in writing to Jakub Tencl, PhD.
- The complaint should include a clear description of the issue, relevant dates, and any supporting documentation.
Complaints Handling Process:
- Receipt of Complaint:
- iHypnosis™ College will acknowledge receipt of the complaint within 14 days and provide an estimated timeframe for resolution.
- Investigation:
- The Complaints Officer or an appointed representative will conduct a thorough investigation into the complaint.
- Confidentiality will be maintained throughout the process.
- Resolution:
- iHypnosis™ College is committed to resolving complaints in a fair and timely manner.
- The resolution may involve corrective action, explanation, or other appropriate measures.
- Communication:
- The complainant will be kept informed of the progress and the outcome of the investigation.
- If the resolution is not completed within the initially estimated timeframe, the complainant will be informed of the delay and provided with a new estimated resolution date.
Appeals: If the complainant is not satisfied with the resolution, they may have the option to appeal the decision following the iHypnosis™ College Appeals Policy.
Records: All complaints and their resolutions will be documented and retained for a specified period in accordance with iHypnosis™ College’s record-keeping policies.
Anonymous Complaints: While iHypnosis™ College encourages individuals to identify themselves when filing a complaint, anonymous complaints will be considered and investigated to the extent possible.
Continuous Improvement: iHypnosis™ College will use information gathered from complaints to identify opportunities for improvement and to enhance the quality of our services.
Contact Information: For inquiries or to submit a complaint, please contact:
Jakub Tencl, PhD – info@ihypnosis.org.uk
Review and Update: This policy will be reviewed periodically to ensure its effectiveness and may be updated as needed.
Date of Last Revision: November, 2023